Supporting over 20 languages from 20+ contact center locations across the United States, Canada, Latin America, Europe, and Asia, Support Services Group is again hiring 40 German or French-speaking Customer Service Professionals for its highly successful seasonal fixed-term project in Budapest or for Home Office.

Do you have a true love of Christmas? Join our passionate team today

We are looking for

German-speaking Customer Service Representative(s) for the world's leading holiday decoration retailer

You will be responsible for

• Delivering an outstanding customer service experience
• Utilizing multiple systems with exceptional attention to detail while speaking with customers

Your tasks will be

• Answer incoming customer inquiries to offer support and solutions
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Soft up-selling of services and quality holiday decoration products
• Record customer information within our customer service database
• Collaborate with management teams to stay updated on new products, services, policies and procedures

What is required in this role

• Excellent verbal communication skills
• C1 level (advanced) German speaking skills plus B2 level (intermediate) in English
• High degree of accuracy with all work and exceptional attention to detail
• Ability to multi-task
• Secondary School or GED Diploma required
• Experience in Customer Service is an advantage
• For foreign nationals possession of Travel & Work visa, Student visa or Residence permit is a must

Although this is a seasonal project, at the end of this period, we will be happy to offer the best performing colleagues similar customer service roles on our other projects. So don't hesitate to apply todayapply today.